Digital document accessibility has evolved from a regulatory requirement into a strategic and operational necessity—particularly for municipal organizations and utility providers that generate and distribute tens or even hundreds of thousands of individualized documents each year, such as invoices, annual statements, and official notices.
The growing shift toward digital delivery brings clear efficiency and cost benefits, but it also introduces strict accessibility obligations, including compliance with standards such as WCAG and PDF/UA, as well as regulatory frameworks across Europe and beyond. The real challenge is not accessibility itself, but the ability to implement it at scale, consistently, and as an integral part of the document production process — while also enabling the efficient accessibility of individual, long, and highly complex documents through advanced AI-based automation.
In this context, a leading German magazine focusing on customer communication and service in the energy and municipal utilities sectors recently published an in-depth article examining the challenges of accessible document generation and the need for automated, workflow-integrated solutions.
As part of the article, Michael Nissenbaum, Managing Director of TWIN CUBES GmbH, a certified digital accessibility consultant, was interviewed. Michael has been advising public and private organizations across Europe for many years on large-scale digital accessibility projects. In the interview, he shared his professional perspective on the market, reviewed several prominent solutions, and emphasized a critical point: accessibility must be embedded at the template and workflow level—not handled manually at the final stage before distribution.
According to Michael, only automated solutions that integrate seamlessly into existing output workflows enable organizations to achieve long-term regulatory compliance, reduce operational effort, and avoid costly errors. Within this context, the Consist’s NAGIX system was presented as a solution that has proven itself in real-world implementations, enabling the automated creation of fully accessible documents from existing templates—even at very large volumes and without requiring deep technical expertise from end users.
For municipal organizations, utility providers, and public-sector bodies currently evaluating or implementing digital accessibility initiatives, the message is clear:
Accessibility is not a one-time project—it is a process capability that must be built into the organization’s document infrastructure.
